OSP field notes
Clear thinking for better digital decisions
Practical notes for teams planning websites, commerce experiences and useful automation without unnecessary complexity.
Practical notes for the decisions that shape better digital work.Decision library
Useful thinking before the scope is written.
Web strategyWhat to clarify before planning a business website
A practical framework for defining audiences, actions, content and operational ownership before website design begins.
You’ll exploreDefine the business action
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E-CommerceThe questions a useful e-commerce discovery phase should answer
Key product, customer, payment and operational questions to resolve before an online store is designed or rebuilt.
You’ll exploreUnderstand the catalogue
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AI automationHow to choose the first practical AI automation
A grounded way to identify repeatable work, assess risk and start with an AI workflow that teams can supervise.
You’ll exploreStart with repeated work
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Before the next brief
Turn what you learn into a useful working conversation.
Bring your audience, the decision you need the digital experience to support and any operating constraints. That gives a project a clearer starting point than a list of pages or features.
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